There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers.

However, in some cases if we cannot provide return service the customer needs to send the product to us through India Post only at the below-mentioned address after the request for reverse pickup is raised: B L Ventures, Company Address, India.

Steps to follow to Return a Product:

• The customer needs to inform us through call/email within 24 hours of receiving the order.
• The product should be unused.
• The invoice should be available.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
• The customer needs to pack the product properly.
• The customer will hand over the product to the courier boy.
• Once the pick-up is done, the product will be sent to us by the courier partner.
• After receiving the product, a quality check will be done on the product by SK Sales which takes 2 days.
• If a product is found damaged/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

Once sent, the customer needs to share the Courier slip along with the following bank details at support@thepackmart.com

1. Account number
2. Account holder name (Same as registered with sksales.store)
3. IFSC Code

In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer, and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.